Refund Policy - The Harbour Bar, Bray
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Open daily from 12pm

Refund Policy

REFUND / RETURN POLICY
This policy applies to walk-in and take away orders.

To provide the best customer satisfaction, we provide the following solutions.

Feel free to contact us if you have any questions regarding the Return & Refund Policy by emailing us at – info@theharbourbar.ie For immediate response, please call the restaurant – 01 286 2274.

Preparation of your order begins at the given time slot. We cannot accept cancellations once your order has begun preparation.

Order Errors*
If you receive items that are different from your receipt, we sincerely apologise. Please call us as soon as you notice that there was an error in your order. (Emails may not always be picked up immediately, so calling is always preferred)

For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price.

For cash payments, you will be asked to pay the difference of the balance if the new item has a greater value than the item received in error. In the same way, you will receive the difference of the balance back as credit for the new item if less than the item received in error.

In all cases, please return the item in the original container(s)* to our host.

Order Incomplete*
In the rare occasion that you do not receive an item that is on your receipt, we will make it up to you. Please call us as soon as you notice that any items that were not received in your order. We will always do our best to send out any missing items immediately, however you may cancel the missed item before we prepare it without any question, and we will refund the amount to a credit card.

Order Dissatisfaction*
We take great care and pride preparing all of our orders. If you are unhappy with an item in your order please call us immediately. We will need the item returned to us in it’s original container so that we may investigate and deal with the issue. We will send you out new items. If you do not wish to receive a new item, we may refund the amount to a credit card, only after we receive the original item back and have confirmed the error to the discretion of the manager on duty.

Cancel Order
Sorry, we cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared. We cannot provide any refund for non-food items or beverages.

Complimentary Food
Sorry, we cannot provide a refund or cash value on any complimentary items.

As a private business, it is the right of the restaurant to deny or refuse service to any customer for any reason. If a customer abuses any of the Return & Refund Policy we, unfortunately, will not be able to conduct future business with the customer so that we may continue to provide excellent and quality service for you and our other wonderful and frequent patrons.

Please note: we strive to prepare and package our pick up items to preserve the high quality of the item. Keep in mind the temperature and consistency of some items may vary slightly after being packaged.

Contact us
THE HARBOUR BAR
1 Strand Road
Bray
Co. Wicklow
info@theharbourbar.ie
01 286 2274

Refund Policy

@theharbourbar

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